Privacy Policy


Who we are

Memory Tours is a privately owned, family run company providing day tours and overnight breaks to customers throughout Ireland and the UK.  

As part of the management and promotion of Memory Tours we gather data through the use of cookies on the website and when you contact us by phone, when you email us or attend one of our events. The security of your data is a priority at Memory Tours and we are committed to respecting your privacy rights.  We will handle your data fairly and legally at all times. We will also be transparent about what data we collect about you and how we use it. 

Memory Tours provides you with information about:
  • What personal data we collect
  • Our Cookies Policy
  • How we use your data
  • Who we share your data with
  • How long we hold onto your data for
  • How we ensure your privacy is maintained
  • Your legal rights relating to your personal data.  

Cookies PolicyFor general web browsing no personal information is revealed to us, although certain statistical information is available to us through internal monitoring, this information includes:
  • The logical address of the server you are using
  • The top level domain name from which you access the Internet (for example, .ie, .com, .org etc.)
  • The number of people who visit our site
  • The website from which you visited us
  • The parts of our site you visit
  • The date and duration of your visit

Some of the above information is used to create summary statistics that allow us to assess the number of visitors to our site and identify what pages are accessed most frequently.

How we use your data

All of the personal data we collect from you is collected for the setup of your Memory Tours Booking File account so as to;
  • Administer your account
  • Allow you to book a tour with us
  • Provide you with access to particular tools and services
  • Respond to your enquiries and send you administrative communications
  • Obtain your feedback on our site and the features provided
  • Statistically analyse user behaviour and activity on our website
  • Send you personalised emails with information pertaining to your booking with Memory Tours 

From time to time we would like to contact you regarding other touring initiatives, services or upcoming events, or to invite you to participate in research in relation to recent tours that you have availed of. Permission for marketing in this way is always obtained prior to sending out information.
Information that we collectInformation that you give us when you book a tour with Memory Tours. When you do, we’ll ask for personal information such as;
  • Your name
  • Your email address
  • Your geographical location
  • Your phone number, if you have provided it
  • User status e.g. Tour Leader
  • Postal Address, usually the address of the group’s meeting point such as a Community Hall etc.

Who we share your data with

Memorytours.ie is hosted by our external development partner and they also provide us with technical support. We have an agreement in place with those who process the data on our behalf that they will only process as directed by us and in line with our commitment to you regarding your privacy. We will not share your data with any other third party without your consent.

How long we hold your data for

We will hold your data for as long as we continue to provide the tour operations to you or your community group or if you decide to no longer avail of our services.

How we ensure your privacy is maintained

We will review what information that we collect on a regular basis and up to date security measures have been put in place.

Your legal rights relating to your data

You have the following rights in relation to data collected on this site:
  • the right to ask what personal data that we hold about you at any time,
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • the right to have any personal data about you deleted,
  • the right to unsubscribe from any communications from Memory Tours.

If you wish to exercise any of the above rights, please email your request to our MD [email protected]

Subject Access Request Procedure

The Right of Access is an important right for individuals, allowing them to obtain information about the kinds of data organisations process about them, and to verify that the information is accurate and up to date.

To see a copy of your own data held by Memory Tours you will need to submit a written request to Memory Tours enclosing proof of identity, such as a copy of driving licence or passport.

Please fill out the Subject Access Request Form to assist Memory Tours in accurately identifying the location(s) of the personal data. However, any request in writing is acceptable. Under the Acts, Memory Tours has 40 days from the date it receives a valid Section 4 request to supply the person with a copy of their personal data.

Please note that Section 5 of the Data Protection Act provides that the right of access does not apply in a number of cases, in order to strike a balance between the rights of the individual, on the one hand, and the operational requirements of the organisation on the other. For this reason, there are circumstances under which Memory Tours will withhold certain data from disclosure. These circumstances will be reviewed on a case by-case basis. Contact Memory Tours for a copy of the Subject Access Request Procedure.
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Memory Tours Data Breach Notification Procedure and Policy 

From 25th May 2018, the General Data Protection Regulation (GDPR) introduces a requirement for organisations to report personal data breaches to the relevant supervisory authority, where the breach presents a risk to the affected individuals. Organisations must do this within 72 hours of becoming aware of the breach. Memory Tours are fully compliant with Date Breach Notification Procedure and Policy, contact Memory Tours for a copy of same.